Write your store's popup content
At Maternella customer service is our top priority and we are always available to answer your questions. Whether you have a question about our tissue or wipes products, have a suggestion for one of our products, or wish to explore potential partnership opportunities, we are here to serve you.
Please feel free to email us with the following information and we will get back to you within 24 hours.
1. your order number (if any)
2. product name (if any)
3. details about your question
Customer Service - Office Hours
Monday to Friday 9:00am to 5:00pm
Weekends 10:00am to 6:00pm
We would like to hear from you, please contact us at:
Service Email: support@matern-ella.com
Questions? Send us an email
Contact infomation
- 75 9th Ave, New York, NY 10011-7006
- +1234567890
- info@yourstore.com
Opening hours
Mon - Fri, 8:30am - 10:30pm,
Saturday, 8:30am - 10:30pm,
Sunday, 8:30am - 10:30pm
FREQUENTLY ASKED QUESTIONS
All our products come with a hologram sticker and a unique serial number as proof of authenticity. Beware of imitation goods sold on popular shopping sites. If it seems too good to be true, it usually is.
Yes, we have a 30-day return policy. If you're not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please refer to our refund policy for more information on how to initiate a return or exchange.
Yes, we offer international shipping. However, please note that shipping fees and delivery times may vary depending on the destination. We recommend checking our shipping information or contacting our customer support for more details.
You can reach our customer support team by phone at (+1) 9876543214 or by email at info@yourstore.com. We are available to assist you with any questions or concerns you may have.
All Eurus Kids wooden toy products are painstakingly hand-crafted, assembled, and painted with child-friendly non-toxic paints. Naturally, some slight unevenness and roughness can be expected. It is what makes each wooden toy piece unique.